🔄 RETURN & REFUND POLICY:

At ecommvonlinestore.com, we take pride in sourcing quality products and ensuring they reach you in great condition. However, due to the nature of global logistics and our partnerships with multiple suppliers, we maintain a STRICT BUT FAIR RETURN & REFUND POLICY.

Please Review this Policy Carefully Before Placing an Order!

📌 KEY TERMS:

✅UNBOXING VIDEO IS MANDATORY for All Refund/Return Claims.

🕒APPLICATION MUST BE SUBMITTED WITHIN 24 HOURS of the Delivery Date.

❌NO ORDER CANCELLATIONS After Payment is Completed.

💳 REFUNDS ARE ISSUED AS STORE WALLET CREDIT ONLY.

🚫 REMORSE-BASED RETURNS ARE NOT ACCEPTED (e.g., Change of Mind, Size/Color Preference).

✅ ELIGIBLE CASES FOR REFUND OR REPLACEMENT:

1. Damaged, Broken, or Defective Products

• A Clear Unboxing Video Showing the Damage is Required; If Verified, We Will:
• Offer a FREE REPLACEMENT (If Possible), or
• Issue a WALLET CREDIT REFUND Within 3–7 Business Days.
• If Return is Required, We’ll Provide a Prepaid Return Label. (Wallet Refund Will be Issued After Product Inspection.)

2. Wrong Item Received / Not as Described / Missing Parts

• Covers Incorrect Size, Color, Model, or Missing Accessories.
• Must be Supported with Unboxing Video + Product Images.
• Depending on the Situation, We May Offer:
• A FREE REPLACEMENT
• Full Wallet Credit After Returned Item is Received and Inspected.

3. Destroyed in Transit

• If the Package is Damaged During Shipping:
• An Unboxing Video Clearly Showing Damage is Required
• We Will Offer a WALLET CREDIT REFUND or REPLACEMENT.

4. Tracking Not Updated (Stuck in Transit)

• If Tracking Info Shows No Updates for 10+ BUSINESS DAYS from the LABEL CREATION:
• The Customer is Eligible for a FULL WALLET CREDIT or REPLACEMENT.
• EXCEPTION: Does Not Apply During Holidays, Pandemics, Extreme Weather, or Other Unforeseen Events.

5. Returned to Sender (RTS)

• If the Parcel is Returned to the Warehouse (Excluding Incorrect Address Cases):
• The Order will be Refunded as Wallet Credit within 3 Business Days After Confirmation.
• If the Order was Returned Due to CUSTOMER ERROR (e.g., Wrong Shipping Address), No Refund will be Issued.

6. Marked as Delivered but Not Received

• ✅ If Tracking Shows Delivery but the Customer Claims Non-Receipt:
• ✅ If CARRIER CONFIRMS IT WAS DELIVERED TO THE WRONG ADDRESS, We’ll:
• Offer Redelivery or
• Issue Wallet Refund
• ❌ If DELIVERED TO THE CORRECT ADDRESS, Carrier Delivery Confirmation is Final and Refund will be Denied.

7. Minor Issues That Do Not Qualify for Refund

• Slight Variations in Color Due to Lighting/Screen Differences.
• Minor Scratches or Marks that Do Not Affect Functionality.
• Slight Measurement Deviations within Standard Tolerances.
• General Dissatisfaction with Product Quality or Personal Preferences; Such Cases Do Not Qualify for Return, Refund, or Replacement.

🔁 RETURN PROCESS (IF REQUESTED)

In Some Cases, We May Request a Product Return Before Processing a Refund.

STEPS:

• Contact Our Support Team with Order Number, Unboxing Video, and Issue Details.
• If Eligible, We’ll Issue a RETURN AUTHORIZATION and Share the Warehouse Address.
• Once We Receive and Verify the Returned Item, We’ll Issue WALLET CREDIT or Send a REPLACEMENT Within 3–7 Business Days.

📬 NEED HELP?

Our Support Team is Here to Help Resolve Any Legitimate Issues Quickly and Fairly.

📧 Email: [email protected]

💬 WhatsApp / Live Chat: Available on Our Website

🔒 REMINDER: All Refund or Return Claims must be Filed WITHIN 24 HOURS OF DELIVERY and must Include a Valid UNBOXING VIDEO.

🎯 REFUNDS ARE ISSUED AS STORE WALLET CREDIT ONLY and Cannot be Reversed to Original Payment Methods. These Credits Can be Used for Any Future Purchases.